The questions we hear at the door.

Not between 8am and 6pm on weekdays. Evenings, weekends and bank holidays carry a fixed call-out fee of £60, which we tell you on the phone before we set off.

Within 60 minutes anywhere we cover, and usually within 30 minutes in Ashby. The emergency line is answered by a person at any hour.

The engineer looks at the job and gives one fixed price before starting. If the job turns out bigger than expected, we stop and agree a new price with you first.

Yes. Parts and labour are guaranteed for 12 months. New boilers carry the manufacturer's warranty of up to 10 years as well.

All gas work is done by Gas Safe registered engineers and all electrical work by NICEIC approved electricians. You can ask to see their cards.

For the first visit, yes. For longer jobs many customers leave us a key. We lock up, set the alarm and send a photo of the finished work.

By card on the day or by bank transfer within seven days. For projects over £2,000 we take a 20% deposit and the balance on completion.

Ashby and the villages within about ten miles. The service areas page lists each one with its typical response time.